Someone still has to find out why, call the rider, and decide what happens next. Here's one order moving through those decisions, step by step.
Book a free 30-minute callThe COD amount and the no-answer step above are an AI-agent workflow we build on top of dispatch, not a feature of the base product.
Which rider is closest. Which order goes with them. What happens if nobody answers the door. The same handful of calls, order after order. The preview above runs on fixed example data: move it forward, or let the final drop fail, and see what the agent does next.
Where is it?
The question every customer asks, and the one a status update can answer before the phone even rings.
Create a courier order with pickup, drop-off and parcel details. Add several parcels when one delivery has more than one item.
The system checks which approved riders are on duty, have room and have a usable location.
It offers the job to the best-ranked eligible rider. With a road route available, it uses route time for the top candidates; otherwise straight-line distance.
The rider accepts in the app. If declined or timed out, dispatch moves to another eligible rider. A rider is assigned only after accepting, or when a dispatcher assigns directly.
Follow the order through pickup and delivery. Share a customer tracking link for status and a fresh rider location.
A courier order queue with active deliveries and orders needing a dispatcher's attention.
A map of reporting riders with availability and location status.
Single and multi-parcel order entry (weight, dimensions, category, reference).
Rider offers with accept/decline, plus manual assignment when an operator steps in.
Order status history from placed through delivery or cancellation.
A shareable customer tracking link: status, drop-off, and a fresh rider location while available.
Dispatch ranks eligible riders by location and workload.
The offer closes and dispatch tries another eligible rider. If nobody is eligible, the order is marked for dispatcher attention.
A dispatcher can manually assign a rider while the order is still placed or accepted, or start dispatch again.
Share the tracking link.
No. Dispatch sends an offer; acceptance makes the assignment. A dispatcher can also assign a rider directly while the order is still placed or accepted.
The offer times out and dispatch tries the next eligible rider. If none, the order needs a dispatcher's decision.
Not in the current product. We can build it as a custom workflow.
There is no separate exception workflow yet in the current product. We can build one with you.
Status, rider first name and vehicle, the drop-off, and rider position when fresh. No phone numbers or pickup address.
We build the agents your dispatch, tracking and COD workflows need.
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